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Dec 07 2011

Oops… no cable.

Some City of Pittsburgh Comcast subscribers – particularly those with Basic Cable – woke up to blank screens yesterday. But they only had themselves to blame. Since July, Comcast had been communicating with these customers one way or another to let them know that they would need to install a one-way device known as a Digital Transport Adapter. The necessity was brought on by the migration to Digital service – a project which has been going on for more than a year. Much of the Comcast service area was upgraded yesterday, but there are still some areas waiting for the change. While the subscribers will probably see an increase in cost, but once the DTAs are installed, the local channels will return along with sub-channels like TV Guide Network, MeTV, and others.

According to the Post-Gazette, Basic subscribers whose service disappeared can do one of three things.

  • They can receive up to three new DTA devices at no charge at the Comcast service center (Corliss Street in the West End).
  • Call 1-877-634-4434 to order the devices and have them shipped. Again no charge.
  • Visit comcast.com/digitalnow to order.